Privacy Policy
Atlas Olive
Website: atlasolive.co
Last updated: [Date]
Atlas Olive respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit atlasolive.co, place an order, contact us, or interact with our marketing.
UAE Personal Data Protection Law provides individuals with rights such as access, correction, deletion, restriction of processing, and objection to certain processing activities.
1. Who We Are
Atlas Olive sells cold-pressed extra virgin Moroccan olive oil through our website.
Business name: ATLAS OLIVE
Registered address: Only online at the moment
Email: Support@atlasolive.co
Phone/WhatsApp: +971501626301
For the purpose of this Privacy Policy, “Atlas Olive,” “we,” “our,” and “us” refer to Atlas Olive.
2. Information We Collect
We may collect the following personal information:
Name
Phone number
Email address
Delivery address
Billing address
Order details
Payment confirmation details
WhatsApp or customer service messages
Product preferences
Reviews, feedback, or survey responses
IP address
Device and browser information
Website activity, such as pages visited and products viewed
Marketing preferences
We do not intentionally collect sensitive personal information unless required for a specific lawful purpose.
3. Payment Information
Payments may be processed by third-party payment providers. We do not store your full card details on our website unless clearly stated and handled through a secure payment provider.
Your payment provider may collect and process payment data according to its own privacy policy and security standards.
4. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Confirm payments
Contact you about your order
Provide customer support
Handle returns, refunds, and complaints
Send order updates by email, phone, SMS, or WhatsApp
Improve our website, products, and customer experience
Send marketing messages where permitted
Run advertising and remarketing campaigns
Prevent fraud and protect website security
Comply with legal, accounting, tax, and regulatory obligations
5. Marketing Communications
We may send you offers, product updates, promotions, or brand news by email, SMS, WhatsApp, or social media advertising where allowed by law or where you have given consent.
You can opt out of marketing messages at any time by:
Clicking the unsubscribe link in emails
Replying “STOP” or requesting removal
Contacting us at Support@atlasolive.co
Even if you opt out of marketing, we may still send important service messages related to orders, payments, delivery, refunds, or legal notices.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your preferences
Improve website performance
Understand visitor behavior
Measure advertising performance
Show relevant ads on platforms such as Google, Meta, Instagram, TikTok, or other advertising networks
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Analytics and Advertising
We may use tools such as Google Analytics, Meta Pixel, Google Ads, or similar services to understand how visitors use our website and to improve our advertising.
These tools may collect information such as your IP address, browser type, pages visited, actions taken, and device information.
Third-party advertising platforms may use cookies or tracking technologies according to their own privacy policies.
8. Sharing Your Information
We may share your information with trusted third parties only when necessary, such as:
Payment processors
Delivery and courier companies
Website hosting providers
IT and security providers
Email, SMS, and WhatsApp service providers
Marketing and advertising platforms
Analytics providers
Accountants, legal advisors, or auditors
Government authorities if required by law
We do not sell your personal information.
9. International Transfers
Some of our service providers may store or process data outside the UAE. When this happens, we take reasonable steps to ensure your personal information is protected according to applicable legal requirements.
10. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax, fraud prevention, and dispute resolution.
When your information is no longer needed, we will delete it or anonymize it where reasonably possible.
11. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, or online transmission is completely secure. You are responsible for keeping your account details, passwords, and devices secure.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing
Object to certain processing activities
Request restriction of processing
Request transfer of your data where applicable
Complain to the relevant authority if you believe your rights are violated
To exercise your rights, contact us at Support@atlasolive.co
We may need to verify your identity before responding to your request.
13. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
14. Customer Reviews and User Content
If you submit a review, testimonial, image, comment, or feedback, you allow us to use it for customer service, website display, social media, advertising, and promotional purposes, unless you tell us otherwise.
We may edit reviews for spelling, grammar, formatting, or length, but we will not intentionally change the meaning.
15. Links to Other Websites
Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before sharing personal information.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
17. Contact Us
For privacy questions or requests, contact:
Atlas Olive
Email: Support@atlasolive.co
Phone/WhatsApp: +971501626301
